Hidden Airsoft – Terms & Conditions
Last updated: 11 October 2026
1. About Us
These Terms & Conditions apply to purchases made through the Hidden Airsoft website at www.hiddenairsoft.co.uk.
The website is operated by Hidden Supplies Ltd, trading as Hidden Airsoft Ltd (“Hidden Airsoft”, “we”, “us” or “our”).
Business details:
Company name: Hidden Supplies Ltd, trading as Hidden Airsoft Ltd
Company registration number: 13591183
Registered/business address: Newland Croft, Watton Road, Larling, Norfolk, NR16 2RA, United Kingdom
Email: sales@hiddenairsoft.co.uk
Website: www.hiddenairsoft.co.uk
By placing an order through our website, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
Nothing in these Terms & Conditions affects your statutory rights as a consumer under applicable UK law.
2. Products and Product Descriptions
We aim to ensure that all product descriptions, photographs, specifications and prices displayed on our website are accurate and up to date.
However:
Product photographs are for illustrative purposes and may show slight differences in colour, finish or appearance.
Manufacturers may update product specifications, packaging or designs without notice.
Product dimensions, weights, materials and performance figures are provided as guidance unless expressly stated otherwise.
Airsoft products may vary slightly due to manufacturing tolerances.
Any stated FPS, joule rating, range or performance figure should be treated as an approximate guide unless specifically stated otherwise.
We will not deliberately misrepresent any product. If a product does not match its description or fails to meet the requirements of applicable consumer law, your statutory rights remain unaffected.
Please contact us before ordering if you require clarification about a product’s specification, compatibility or suitability.
3. Prices and Payment
All prices are displayed in pounds sterling (£), unless otherwise stated.
The price payable for your order will be the price displayed at checkout when you place your order, together with any applicable delivery charges and other charges disclosed before you confirm your purchase.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you as soon as reasonably possible. We will not be obliged to supply a product at an obviously incorrect price where the law permits us to cancel the order.
Payment must be completed using the payment methods offered at checkout. We reserve the right to refuse or cancel an order where payment has not been authorised, fraud is suspected or a genuine pricing or listing error has occurred, subject to applicable law.
Where an order is cancelled after payment has been taken, any refund due will be made using the original payment method unless otherwise agreed or required by law.
4. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation email acknowledges receipt of your order but does not necessarily mean that we have accepted it.
A contract is formed when we accept your order, normally when we dispatch the products or otherwise expressly confirm acceptance.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
A product is unavailable.
There is a genuine pricing or listing error.
Payment has not been authorised.
We reasonably suspect fraudulent activity.
We cannot complete the order because of a legal or regulatory restriction.
The order does not comply with applicable age restrictions or other legal requirements.
If we cancel an order after payment has been taken, we will refund any amount due for the cancelled products.
You are responsible for providing accurate contact, billing and delivery information. We cannot be responsible for delivery problems caused by incorrect information supplied by you, except where applicable law provides otherwise.
5. Stock Availability
All products are subject to availability.
Although we make reasonable efforts to keep our website up to date, an item may occasionally become unavailable after an order has been placed.
If we cannot fulfil your order, we will contact you and explain the available options. These may include waiting for stock, choosing an alternative product or cancelling the affected item.
Where an order is cancelled because we cannot supply the product, we will refund the amount paid for the cancelled product and any applicable delivery charge attributable to it, as required by law.
We will not substitute a different product without your agreement.
6. Delivery and Dispatch
We aim to dispatch orders within the estimated time stated on our website or communicated to you when ordering.
Dispatch and delivery estimates are provided in good faith but may be affected by stock availability, courier delays, public holidays, severe weather or other circumstances beyond our reasonable control.
Unless otherwise agreed, delivery will take place within the period required by applicable consumer law. If no other delivery period has been agreed, the applicable statutory delivery rules will apply.
You must ensure that someone is available to receive the delivery where required and that the delivery address is accurate and accessible.
Risk in the goods generally passes to you when you, or a person nominated by you other than the carrier, take physical possession of them. If you independently arrange a carrier that we did not offer, the applicable legal rules may differ.
If your parcel arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible with photographs and details. This helps us investigate with the courier but does not limit your statutory rights.
If a parcel is lost, delayed or delivered incorrectly, contact us so that we can investigate.
Any delivery restrictions applicable to airsoft products, batteries or other regulated items will be applied where required.
7. Returns, Cancellations and Refunds
7.1 Your right to cancel an online order
If you are a consumer purchasing online, you will generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to the statutory exceptions.
For an order containing multiple goods delivered separately, the cancellation period will generally run from the day you receive the last item.
To exercise your cancellation right, you must clearly tell us that you wish to cancel within the applicable period. You can contact us at sales@hiddenairsoft.co.uk.
You must then return the goods within 14 days of telling us that you are cancelling, unless we have agreed otherwise.
7.2 Condition of returned goods
You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, as you would be able to do in a shop.
You may be responsible for diminished value resulting from handling beyond what is necessary to establish those matters, where the law permits.
Where possible, return goods with all supplied accessories, components and packaging. However, missing original packaging will not automatically remove your statutory rights.
7.3 Return postage for change-of-mind cancellations
For a valid statutory cancellation due to a change of mind, you will be responsible for the direct cost of returning the goods where we informed you of this responsibility before you placed your order.
If we have not provided the required information about return costs, the applicable statutory rules will apply.
We recommend using a tracked delivery service and retaining proof of postage. Unless otherwise required by law or agreed with us, you remain responsible for arranging and paying for the return in these circumstances.
7.4 Refunds for cancelled orders
Where you exercise a statutory right to cancel, we will refund the payments due under the applicable cancellation rules, including the cost of our least expensive standard delivery option where required by law.
We may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever happens first, unless the law requires otherwise.
Refunds will normally be made using the original payment method.
7.5 Items excluded from change-of-mind cancellation
Certain goods may be exempt from the statutory cancellation right. This includes goods made to your specifications or clearly personalised, subject to the applicable legal requirements.
Other statutory exceptions may apply in particular circumstances.
Where an exception applies, we will not accept a change-of-mind cancellation for the affected goods under that statutory right. This does not affect any rights you may have if the goods are faulty, damaged, incorrectly supplied, misdescribed or otherwise fail to meet the contract.
Please see Section 11 for further information about customised and personalised products.
7.6 Faulty, damaged, incorrect or misdescribed goods
If goods arrive faulty, damaged, incorrect or materially different from their description, please contact us at sales@hiddenairsoft.co.uk, providing your order number and details of the problem.
Where reasonably possible, please include photographs to help us assess the issue.
We will explain the appropriate next steps and any available remedy under applicable law. Where we are legally responsible for return costs, we will cover those costs or arrange an appropriate return method.
Nothing in this section limits your statutory rights, including any applicable right to a refund, repair, replacement or price reduction.
7.7 Returns procedure
Before returning goods, please contact us so we can provide the appropriate return instructions.
Do not send goods to an address other than the one we specify for returns.
This returns procedure is intended to help us handle your return efficiently. It does not remove or delay any statutory right you may exercise within the relevant legal time limit.
8. Faulty Goods, Repairs and Warranties
All goods supplied to consumers must meet the requirements of applicable consumer law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.
If a product develops a fault, contact us with your order number, a description of the issue and any relevant photographs or videos.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
Manufacturer warranties may also be available for certain products. Any manufacturer warranty is additional to your statutory rights and does not replace them.
8.1 Inspection and troubleshooting
For technical products, we may ask reasonable questions or request information to help identify the cause of a reported problem.
We may suggest basic troubleshooting steps where appropriate. You are not required to undertake unsafe procedures, dismantle a product or carry out work that could cause further damage.
Where an inspection is necessary, we will explain the process and any applicable arrangements.
8.2 Damage and misuse
A warranty or remedy may not cover damage caused by misuse, accidental damage, unauthorised alterations, incorrect installation, improper maintenance or use contrary to the manufacturer's instructions, to the extent permitted by law.
However, the fact that a product has been used, modified or inspected does not automatically remove statutory rights. The cause of the problem and the applicable law will determine the position.
9. Airsoft Products, Performance and Maintenance
Airsoft products are specialist items that may require suitable maintenance, correct handling and compatible accessories.
Unless expressly stated otherwise, performance figures such as FPS, joules, rate of fire, range and accuracy are estimates or indicative specifications. Actual performance can vary depending on the product, BB weight, battery, environmental conditions, maintenance and manufacturing tolerances.
9.1 FPS and joule ratings
Any FPS or joule figure stated on our website should be checked against the product information and any relevant legal or site limits before use.
FPS readings can vary depending on BB weight, testing equipment, temperature and other conditions. If a product must meet a specific limit, we recommend testing it using suitable equipment before use.
You are responsible for ensuring that any airsoft replica is used in accordance with applicable law and the rules of the venue or site where it is used.
9.2 Batteries and electrical components
Use only batteries, chargers and electrical accessories that are compatible with the product and comply with the manufacturer's instructions.
Incorrect voltage, polarity, connectors, charging methods or battery types may damage a product or create a safety risk.
Do not leave batteries charging unattended where the manufacturer's instructions advise against it. Stop using a battery that is swollen, leaking, excessively hot or visibly damaged, and follow appropriate battery safety and disposal guidance.
We cannot accept responsibility for damage caused by incompatible equipment or use contrary to the manufacturer's instructions, except where liability cannot lawfully be excluded.
9.3 BBs, consumables and maintenance
Use suitable BBs and consumables recommended for the product. Inappropriate BBs, foreign objects, poor maintenance or improper cleaning may cause damage or affect performance.
Follow the manufacturer's maintenance instructions and use suitable products for cleaning and lubrication.
Normal wear and tear associated with reasonable use is not, by itself, a manufacturing defect. This does not affect your rights where a product fails to meet the standards required by law.
9.4 Modifications and upgrades
Modifications, upgrades, internal changes and non-standard accessories may affect reliability, performance, compatibility or warranty coverage.
You should consider the effect of any modification before proceeding and ensure that the resulting product remains lawful to possess and use.
Where we carry out a modification or upgrade service, the service will be performed with reasonable care and skill as required by law. Nothing in these Terms excludes liability for a failure to meet that standard.
10. Batteries, Accessories and Compatibility
It is your responsibility to check the compatibility of batteries, chargers, magazines, optics, attachments, internal components and other accessories before purchase or installation, using the information available or by contacting us for guidance.
Although we aim to provide accurate compatibility information, some products may be subject to manufacturer revisions, model variations or fitment tolerances.
Unless expressly stated otherwise, accessories are not guaranteed to fit every version of a particular product or every third-party product described as compatible.
If you are unsure about compatibility, please contact us before ordering.
Where we have expressly recommended a product for a stated purpose, your statutory rights remain unaffected.
11. Customisation, Engraving, Laser Etching, Rusting, Weathering and Personalised Goods
11.1 Customisation services
Hidden Airsoft may offer customisation or alteration services, including but not limited to:
Custom painting and two-tone finishes.
Engraving and laser etching.
Names, initials, logos, text or other personalisation.
Weathering, distressing, rusting or aged finishes.
Installation of accessories or components.
Upgrades, modifications and other bespoke work.
The precise work to be carried out will depend on the service selected and the specification agreed with you.
Customisation may change the appearance, finish, surface coating, materials or characteristics of an item. You should carefully consider the nature of the service before placing your order.
11.2 Customer-provided instructions and approvals
You are responsible for checking that any spelling, wording, names, numbers, logos, artwork, positioning, colours and other details you provide or approve are correct.
Where we provide a proof, mock-up or design for approval, you should review it carefully before confirming that the work may proceed.
We are not responsible for errors arising from incorrect information supplied or approved by you, to the extent permitted by law. This does not exclude responsibility for errors introduced by us or for a failure to carry out the agreed work with reasonable care and skill.
You must have the necessary rights or permissions to ask us to reproduce any logo, design, image, text or other material supplied by you. We may refuse work that we reasonably believe infringes another person's rights or is unlawful.
11.3 Engraving and laser etching
Engraving and laser etching can remove, burn, mark or alter paint, anodising, protective coatings or other surface finishes. Depending on the material and depth of the work, the underlying material may be exposed.
This may change the item's appearance and, in some circumstances, increase its susceptibility to oxidation, corrosion, rusting, staining or other surface deterioration.
The extent of these effects depends on the material, existing finish, depth and location of the engraving or etching, and the conditions in which the item is subsequently used, cleaned and stored.
You should consider these effects before authorising the work. Where appropriate, contact us before ordering if you require clarification about the likely effect of a particular customisation.
You should follow any care instructions provided and take appropriate steps to protect the item from conditions likely to cause unwanted deterioration.
This section does not exclude responsibility for damage caused by our failure to exercise reasonable care and skill or any other liability that cannot lawfully be excluded.
11.4 Personalised and bespoke goods: change-of-mind cancellations
Goods made to your specifications or clearly personalised for you are generally exempt from the statutory 14-day online change-of-mind cancellation right, subject to the applicable law.
This may include goods engraved or laser etched with your chosen wording, goods marked with your name or other personal details, and goods made or altered specifically to your approved requirements.
Accordingly, where the law permits, we do not accept change-of-mind returns, exchanges or refunds for correctly completed customised or personalised goods that match the agreed specification.
This restriction applies only to the extent permitted by law. It does not remove your rights where goods are faulty, damaged, incorrectly personalised by us, materially different from the agreed specification or otherwise fail to meet the contract. It also does not exclude remedies for a customisation service that was not carried out with reasonable care and skill.
If you are unsure whether a proposed item or service is treated as personalised or bespoke, please contact us before placing your order.
11.5 Faulty, damaged or incorrectly customised goods
If a customised or personalised item arrives damaged, is incorrectly personalised due to an error on our part, materially differs from the agreed specification, or otherwise fails to meet the requirements of applicable law, please contact us at sales@hiddenairsoft.co.uk.
Please include your order number and, where possible, photographs showing the issue.
We will assess the matter and explain the available remedies. Depending on the circumstances and applicable law, these may include correction, repair, replacement, a price reduction or a refund.
Where a customisation service has not been carried out with reasonable care and skill, your statutory rights relating to services remain unaffected.
The fact that an item has been personalised or customised does not remove your statutory rights.
11.6 Warranties and subsequent modifications
Customisation or modification may affect a manufacturer's warranty where the manufacturer's lawful warranty terms provide for this, or where a modification causes or contributes to a fault.
Any such limitation will be assessed in accordance with the relevant warranty terms and applicable law. It does not automatically remove your statutory rights against us.
We are not responsible for faults caused by subsequent alterations, misuse or work carried out by third parties, to the extent permitted by law. This does not exclude responsibility for faults that already existed or for work we carried out incorrectly.
11.7 Questions before ordering
If you have any questions about custom painting, two-tone finishes, engraving, laser etching, personalisation, rusting, weathering or the likely effect of a proposed alteration, please contact us at sales@hiddenairsoft.co.uk before placing your order.
By proceeding with a customisation request, you confirm that you have reviewed and approved the relevant instructions and specification, subject always to your statutory rights.
12. Age Restrictions and Legal Compliance
Airsoft replicas and related products may be subject to age restrictions and other legal requirements in the United Kingdom.
Hidden Airsoft operates an 18+ purchasing policy for airsoft replicas and other age-restricted products. We may request evidence of age or other information where reasonably necessary to verify eligibility or comply with legal requirements.
You must not purchase age-restricted products on behalf of someone who is not legally entitled to purchase or possess them.
12.1 Legal responsibilities
You are responsible for ensuring that your purchase, possession, use, transport, modification and transfer of any product complies with applicable law.
Certain realistic imitation firearms and airsoft products may be subject to the Violent Crime Reduction Act 2006 and associated regulations, including rules relating to the sale of realistic imitation firearms and applicable defences or exemptions.
We may request appropriate evidence or information where required to establish eligibility for a particular product or transaction.
We reserve the right to refuse or cancel an order where we reasonably believe that completing it would breach the law or our age-restriction policy.
12.2 Use and public display
Airsoft replicas should be handled responsibly and used only in appropriate locations and circumstances.
You should transport them securely and discreetly and avoid displaying or carrying them in public in a manner that could reasonably cause alarm or be mistaken for a real firearm.
You are responsible for checking the laws and site rules applicable to your intended use.
Nothing in these Terms constitutes legal advice or guarantees that a particular product, appearance, modification or intended use will be lawful in every circumstance.
13. Price Match Policy
Where we offer a price match, the request is subject to the following conditions unless otherwise stated in the relevant promotion.
The competing product must be the same model, specification and condition.
The competing item must be available to purchase from a legitimate retailer.
Delivery charges and other mandatory costs may be taken into account when comparing prices.
Promotional offers, clearance items, auction listings, private sales, membership-only prices or marketplace listings may be excluded where the price match terms specify this.
We may ask for a link or other reasonable evidence of the competing price.
A price match must be approved by us before the order is placed.
A price match is not guaranteed and may be declined where the competing offer cannot be verified or does not meet the applicable criteria.
Any price match decision will not affect your statutory rights in relation to a purchase already made.
14. Intellectual Property and Website Use
Unless otherwise stated, the content on our website, including text, photographs, graphics, logos, designs and other materials, is owned by us or used with permission.
You may view and use the website for personal, lawful shopping purposes.
You must not copy, reproduce, distribute, modify, publish or commercially exploit website content without the relevant rights holder's prior written permission, except where permitted by law.
You must not misuse our website, attempt unauthorised access to our systems, interfere with its operation or use it for unlawful purposes.
Product names, logos and trademarks belonging to third-party manufacturers remain the property of their respective owners. Their appearance on our website does not necessarily imply any affiliation or endorsement beyond the relevant product listing.
15. Website Availability and Information
We aim to keep our website available, accurate and secure. However, we cannot guarantee uninterrupted access or that the website will always be free from errors.
We may update, suspend or withdraw parts of the website for maintenance, security, technical or business reasons.
We will take reasonable care when providing website information, but occasional typographical errors, technical issues or inaccuracies may occur.
Where a website error materially affects an order, we will take reasonable steps to address the issue and communicate with affected customers as appropriate.
Nothing in this section excludes or limits any liability that cannot lawfully be excluded.
16. Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory rights that cannot lawfully be excluded or restricted.
Any other liability that cannot lawfully be excluded or limited.
Subject to the above, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to exercise reasonable care and skill.
We are not responsible for losses that are not foreseeable or that arise from circumstances outside the scope of our legal responsibility.
Where products are used contrary to supplied instructions, modified without appropriate care or used unlawfully, we may not be responsible for resulting loss or damage to the extent that the law permits.
Nothing in this section affects your statutory consumer rights or our obligations under applicable consumer law.
17. Privacy and Personal Information
We collect and use personal information to process orders, arrange delivery, provide customer support, manage returns and refunds, and meet our legal obligations.
We handle personal information in accordance with our Privacy Policy and applicable data protection law.
Depending on the circumstances, information may be shared with payment providers, delivery companies, website service providers, professional advisers or public authorities where necessary and lawful.
For further information about what we collect, how we use it, how long we retain it and your rights, please read our Privacy Policy on www.hiddenairsoft.co.uk.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, products, website, operational processes or legal obligations.
The latest version will be published on our website with its updated date.
The version applicable to your order will generally be the version in force when you placed the order, unless a change is required by law or you otherwise agree.
Changes to these Terms will not retrospectively remove statutory rights or vary an existing contract where we are not legally entitled to do so.
19. Complaints and Contact
If you have a question, concern or complaint about an order, product, delivery, return, refund or customisation service, please contact us.
Hidden Airsoft
Hidden Supplies Ltd, trading as Hidden Airsoft Ltd
Newland Croft, Watton Road, Larling, Norfolk, NR16 2RA, United Kingdom
Email: sales@hiddenairsoft.co.uk
Website: www.hiddenairsoft.co.uk
Please include your order number and a clear description of the issue so that we can assist you efficiently.
We aim to handle complaints fairly and respond within a reasonable period.
20. Governing Law and Jurisdiction
These Terms & Conditions and any dispute or claim arising from them will be governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer living in another part of the United Kingdom, you may also benefit from mandatory legal protections and rights to bring proceedings in the courts applicable to your place of residence.
Nothing in this section removes any mandatory rights or protections available to you under applicable law.
21. Your Statutory Rights
These Terms & Conditions do not affect your statutory rights as a consumer.
Depending on the circumstances, your rights may include rights relating to:
Goods that are not of satisfactory quality, fit for purpose or as described.
Goods that are faulty, damaged or incorrectly supplied.
Repairs, replacements, price reductions or refunds.
Services that are not carried out with reasonable care and skill.
Cancellation rights for eligible online purchases.
Personalised or bespoke goods, subject to the applicable statutory exceptions.
Where any provision of these Terms conflicts with a mandatory legal right, that provision will apply only to the extent permitted by law, and your statutory rights will remain unaffected.
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
End of Terms & Conditions